The care you need, without the crowd.

Virtual visits connect patients and providers beyond the clinic setting

Cleveland Medical Clinic, Cleveland Walk-In Clinic, Bolivar Urology Clinic and Rosedale Family Clinic are now providing TeleMedicine appointments for the community.

“We are pleased to offer convenient telemedicine solutions to help connect patients and providers, and ensure the continued delivery of high-quality care,” shared Cherrie Broekhoven, Director. “As the situation with COVID-19 continues to evolve, telehealth capabilities enable our clinical team to practice social distancing to further reduce the spread of illness while still meeting our patients’ health needs. We look forward to the many ways this new offering will further advance our mission of Making Communities Healthier.”

For patients who meet certain clinical criteria, these clinics are offering two types of telehealth visits: telephonic and televideo. A telephonic visit is simply a patient phone call with a provider, and a televideo visit is a virtual, face-to-face visit with a provider using a video conferencing service. Virtual visits may not be available in all cases and will be evaluated based on a patient’s specific clinical needs.

Patients can request a telehealth visit by calling their provider’s office, just as they would for an in-person visit. The provider will determine if a telehealth visit is appropriate based on the patient’s health condition. If the virtual visit is deemed clinically appropriate, the patient will be given an appointment time and instructions for the best way to connect given the available platforms. Then, instead of coming to the office, he or she would call back at the scheduled time and be “checked in” by a nurse or office manager, and then transferred to the provider for the call or two-way video.

A few restrictions on telephonic visits may apply, including that they cannot be utilized to treat patients for a condition that the patient has been seen for in the previous seven days, and they cannot be used to treat a condition that the patient is already coming in for within the next 24 hours.

Patients who are concerned they may be experiencing symptoms of COVID-19 are encouraged to consider telemedicine appointments to help further reduce the spread of respiratory illness. Leveraging telemedicine also conserves personal protective equipment (PPE) and other clinical resources that are needed when treating a patient with suspected COVID-19 in the clinic or hospital setting.

Cleveland Medical Clinic is transitioning to and encouraging patients to dial in safely and securely to take care of non-urgent and non-emergent clinical needs.

telemedicine and covid19


The care you need, without the crowd.

Cleveland Medical Clinic is transitioning to and encouraging patients to dial in safely and securely to take care of non-urgent and non-emergent clinical needs.

Schedule An Appointment

1. Login to or create your Athena Health account. (

2. Send an appointment request through your account

3. In the appointment details section, please include TeleMedicine request.

OR Call 662-843-3606 to schedule a TeleMedicine appointment.

Available to current and new patients. Access to an Android, iPhone or iPad for video calls will be needed.

*If you are experiencing an emergency, please dial 9-1-1.

Do you need to be tested for COVID-19?

Not everyone needs to be tested for COVID-19. Here is some information that might help in making decisions about seeking care or testing.

Patients being tested for COVID-19 are those with fever (100.4+ degrees F) and acute respiratory illness (ex. cough, difficulty breathing) who meet the following criteria.

  • Hospitalized patients who have signs and symptoms compatible with COVID-19.
  • Symptomatic healthcare personnel, especially with a history of travel to an affected country ( ncov/travelers/index.html ) or known contact to a suspected or confirmed cases in the 14 days prior to symptom onset.
  • Other symptomatic individuals (fever and acute respiratory illness), especially in individuals at higher risk for poor outcomes (older adults and/or underlying chronic disease)

*For patients who do not meet the above priorities, clinicians may also elect to submit samples to a commercial laboratory for SARS-CoV-2 testing (the virus that causes COVID-19). Submission of samples to the public health laboratory or a commercial laboratory does not require prior approval from MSDH.


Call your doctor: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call 662-843-3606 for guidance.

*If you are experiencing an emergency, please dial 9-1-1.